At Connext, we provide comprehensive IT support solutions with ITIL-based processes and personnel certified in Cisco technologies (CCNA, CCNP, CCIE). We ensure the availability, capacity, and security of your infrastructure so that your operation never stops.
Freedom
Service management to free up day-to-day operations to focus on business operations.
Tailor-made services
Design of services tailored to the needs of our clients.
Personalized attention
Our CSM ensures the quality of services by promoting continuous improvement, satisfaction and loyalty of our customers.
Proactivity
Ensure proactivity in dealing with incidents and problems through infrastructure monitoring (NOC).
Service Network Availability and Capacity
Ensure the availability of services and infrastructure. Monitoring and evaluation of the capacity of the elements that make up IT services.
Service Levels
ITIL-compliant processes for incident, problem, requirement, and change management management that maintain the status quo of business services.
Certified Engineers
Certified experts to ensure day-to-day operation or delivery of new services remotely, on-site or 100% assigned to your operation.
Continuous improvement
Service level management, BI administration, performance reports, obsolescence reporting (EoS).
Connext
Our Total IT Service Management is based on a robust methodology that combines processes aligned with industry best practices, customized service level agreements, certified talent and a complete service offering.
Integration projects
Event Management
Incident Management
Problem management
Requirements Management
Change Management
Service Level Management
Continuous improvement
Capacity Management
ISO 27001 Certification
Service levels defined according to business needs.
Levels by process and geographic coverage, reported monthly or quarterly.
Engineers certified in Cisco technologies (R&S, Wireless, Data Center, Security, Collaboration)
On-Site Engineers
NOC 1N Engineers
2N Support Engineers
Field Engineers
Personalized CSM attention
Service Evaluation
Network Management (NOC)
Security Services Management (SOC)
Help Desk (BAU)
ConNext Support
Advanced Services
Preventive maintenance
TOTAL IT SERVICE MANAGEMENT
At Connext, every component of our total IT service management is designed to fit strategically, forming a robust, continuous and customized solution. From proactive monitoring to specialized care, every piece brings value and stability to your operation.
Service Desk
Single point of contact with 24/7/365 coverage, to centralize requests and guarantee immediate attention.
Connext Support
Specialized engineering available at all times to resolve incidents and problems efficiently.
NOC
(Network Operations Center)
Single point of contact with 24/7/365 coverage, to centralize requests and guarantee immediate attention.
SOC
(Security Operations Center)
Single point of contact with 24/7/365 coverage, to centralize requests and guarantee immediate attention.
Engineering Hours
Available for BAU operations, advanced services, training and specialized technical support.
Preventive maintenance
Scheduled interventions in software and hardware to prevent failures and extend the useful life of your systems.
Connext Engineering
Certified care with dedicated engineers on site, focused on keeping the operation stable and efficient.
Up Time tradicional PPS)
Connext Complementary Services
Meraki Administrative Services
CONTACT
Our commitment is to listen to you, understand your objectives and accompany you in the design of strategies that promote your digital transformation in a secure, efficient and scalable way.
Take the first step towards a strategic alliance that will make a difference in the competitiveness and growth of your business.
Monterrey
+52 (81) 8389-0400
01 800 3-MIGESA
Mexico City
+52 (55) 8500-8800
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