Business collaboration
In our daily lives we use communication tools designed to facilitate collaboration between people, allowing us to share messages in various formats such as text, video, images, and more.
Today, technological evolution goes further: solutions powered by artificial intelligence capable of emulating human neural behavior are emerging. These tools not only optimize the way we communicate, but profoundly transform the way we collaborate, make decisions, and solve problems within organizations.
At ConNext, we offer intelligent solutions that empower real-time communication and teamwork, powered by artificial intelligence (AI):
Video conferencing
Instant messaging
Contact Centers
Collaboration has the power to transform the experience of every employee, business partner, and customer.
Although we have advanced technologies today, the need to collaborate has existed long before personal computers, smartphones, or video platforms. What has changed is the potential for impact, speed, and reach.
SOLUTIONS
Connext
Ideal for hybrid work and office work experiences.
We boost productivity with collaboration solutions powered by the industry's most advanced artificial intelligence. Designed for hybrid environments and modern offices, our technologies redefine the communication experience:
Superior audio with up to 16x less bandwidth consumption.
Pioneering generative AI for audio, video, gestures, ringtones, and more.
Advanced linguistic intelligence for more natural communication.
Super resolution audio codec that optimizes quality even on poor networks.
Connext
Most of today's video devices are not prepared for the hybrid reality of modern organizations. At ConNext, we offer complete, flexible, and interoperable video solutions, enabling a seamless experience no matter the platform:
Native integration with Microsoft Teams Rooms.
Full support for Webex Rooms.
Interoperability with Zoom and Google Meet meetings.
y Google Meet.
At ConNext we collaborate with the leading brands in professional audio to select the ideal equipment according to the size, acoustics and use of each room. We evaluate key aspects such as coverage, clarity, noise cancellation and ease of management, to ensure optimal performance in every meeting.
Connext
The Flex Plan is a one-time subscription that gives you full access to Cisco collaboration software and services, with the freedom to choose how you purchase and deploy your solutions.
What makes it different?
Mix and match purchasing models and deployment modalities according to your needs.
It covers software, advanced features, specialized services, and technical support.
Ease the transition to the cloud for voice, video, and meeting services
It offers flexibility, adaptation, and interoperability with multiple platforms.
Deployment options:
Local (on-premise)
In the cloud
Full licensing for meetings and/or calls, with a per-user fee and no minimum purchase.
Subscription for a minimum of 40 active users or 15% of recognized employees. The number of users is adjusted annually based on actual usage.
Ideal for organizations with 250+ employees. It offers business access to meeting and/or calling services, without worrying about how the services are delivered.
Connext
At ConNext, we offer you the most complete portfolio of Contact Center solutions, designed to offer omnichannel services, operational efficiency and centralized management, whether On-Premise or in the Cloud. Our goal: to improve your customers' satisfaction and experience in every interaction.
Featured Solutions:
Cisco Webex Contact Center
Designed from the ground up as a 100% cloud solution, it offers:
Innovation, flexibility and agility.
Enterprise security and scalability.
Fast time to market and revenue generation.
Reduction of initial capital investment.
Cisco Unified Contact Center Express (Unified CCX)
Ideal for small and medium-sized businesses, as well as corporate branches:
Secure and virtual management of customer interactions.
Capacity for up to 400 agents and IVR ports.
Omnichannel platform with advanced monitoring tools.
High availability and operational sophistication.
Connext
a cloud-based business telephony service developed by Cisco that allows organizations to make and receive calls from any location and device with an internet connection, without the need for traditional on-site phone infrastructure.
This platform integrates advanced enterprise PBX features, such as internal extensions, voicemail, call forwarding, IVR (interactive voice response), call recording, reporting, and centralized cloud management. Furthermore, Webex Calling integrates natively with collaboration applications such as messaging, meetings, and video conferencing, enabling a unified communications experience (UCaaS).
Users can utilize physical IP phones, desktop applications, mobile devices, or video conferencing equipment, ensuring operational continuity in both office and hybrid or remote work environments. The solution also offers high availability, enterprise-grade security, on-demand scalability, and seamless automatic updates.
With Webex Calling, businesses reduce operating costs, simplify the management of their communications infrastructure, and enable a modern platform ready for digital work.
Reduced operating costs (CAPEX to OPEX)Eliminates the need for physical phone systems, maintenance, and traditional connections, replacing them with a more predictable and efficient cloud subscription model.
Seamless mobility and hybrid workEmployees can make and receive calls from anywhere, using laptops, smartphones, IP phones, or video equipment, while maintaining their corporate extension.
Business continuity and high availability Operating in the Cisco cloud, the solution offers geographic redundancy and resilience to local failures, ensuring that phone operations continue even in the event of contingencies.
Immediate scalabilityAllows users, locations, or services to be added or removed in minutes, supporting business growth or changes without additional infrastructure investments.
Integration with collaboration tools Integrates with messaging, meetings, and video, creating a unified communications experience that improves productivity and accelerates decision-making.
Centralized and simplified administrationAdministrators can manage users, devices, policies, and reports from a web portal, reducing the operational burden on the IT department and improving service control.
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